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Reporting Potential Violations

Residents are encouraged to make WOHA aware of potential City Code or Community Covenant violations by sending a message from this website. However, the type of violation dictates what to expect.

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The vast majority of concerns that arise are City Code violations, and therefore enforced by CoSA staff such as SAPD, Building Inspectors or Code Enforcement Officers. Please understand that WOHA has no more legal standing to pursue City Code violations than you do, however our volunteers may still be of assistance.

 

WOHA can help ensure CoSA staff follow through on properly filed complaints which pose a significant risk or troublesome precedent for Whispering Oaks. And in some cases, our volunteers will ask violators for compliance with a concern that is pending CoSA investigation.

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For urgent concerns, dial 311 first. WOHA volunteers will simply not see your message in time to intervene on an urgent matter, however CoSA staff will be dispatched promptly. And of course, for emergencies always dial 911 first.

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To direct your concern to the appropriate authority, see the adjacent box for some of the most common City Code and Community Covenant violations.

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To report a potential City Code violation:

  • Dial 311 to reach the CoSA Service Center. The operator will dispatch staff for investigation or refer you to the appropriate agency to handle. Your report can be made anonymously.

  • The operator will provide a Case Number. Share it with WOHA via this website and allow up to 5 working days for a response. WOHA will advise if the issue merits its monitoring to ensure the issue is investigated and resolved properly by CoSA staff. If you are a WOHA member, the Board may offer to speak to the neighbor on your behalf.

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​To report a potential Whispering Oaks Covenant violation:

  • ​Send WOHA a message via this website. Allow up to 5 working days for a reply. Your concern will remain confidential whenever feasible.

  • City staff and SAPD have no awareness or jurisdiction over the Community Covenants. Only a Whispering Oaks property owner or a designated agent can enforce these rules. â€‹â€‹

  • ALL urgent matters
  • Vehicles or trailers parked improperly in street
  • Noise (late parties, domestic disputes, barking dogs)
  • Roadway repairs
  • Roadside dumping
  • Debris in yard or street
  • Lawn over 12" height
  • Fence in disrepair
  • Standing water / Mosquito risk
  • Animal nuisance or control
Contact WOHA first:
  • Trailers, campers parked in driveway
  • Home remodeling possibly without permits
  • Fence or shed installation possibly without permits
  • Political yard sign not in compliance with state law 
  • Non-political yard sign
  • Dead tree
  • Improper Oak tree trimming
  • Outdoor pet other than dog or cat
  • Damage to WOHA perimeter wall or entrance monument

Not sure if your concern is a City Code or Community Covenant violation?  Call 311 first and the operator will clairfy.

Disputes between Neighbors

Unfortunately, disagreements between neighbors can arise which can't be easily resolved. Please be advised, WOHA will not intervene in conflicts that do not violate Community Covenants or pose a serious threat to the community by violating City Code. Therefore, when neighbors can't resolve their differences, WOHA recommends two options that can help:

 

SAPD: SAFFE Unit

Contact the SAPD officer assigned to Whispering Oaks via its SAFFE program. These officers are available to help deter crime and alleviate neighborhood tensions within their beat.

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SAFFE Officer (Zone P-06): 210-207-8350

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Bexar County Dispute Resolution Center

Low or no cost non-binding mediation services can help deescalate conflicts and avoid court procedings.

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210-335-2128      visit website

Referee
Dial 311 first (then send Case Number to WOHA):
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